Design & Emotion

The following is the criteria that the Design & Emotion Society uses to catalog their tools into their database:
Categories

• Basic Information
• Issues
• Characteristics
• Content Details
• Additional Media
• Potential Usage: Situations in-which the tool or method can be used
• Additional Information

Service Design Tools

The following outlines how Service Design Tools have organized their database of tools/methods:

Categories

• Design Activities
• Representations
• Recipients
• Contents

Detailing / Describing the Tools

• Tool Description (main description)
• Tool Description (additional details)
• Case Studies
• References

IDEO Method Cards

[not online]
Categories

• Learn
• Look
• Ask
• Try

Detailing / Describing the Tools

• How
• Why
• IDEO Case Study

Universal Design

Universal Design: Process, Principles, and Applications
A Goal
A goal and a process that can be applied to the design of any product or environment
{description frames the following summaries and applications}

The Process of Universal Design
Identify the application. Specify the product or environment to which you wish to apply universal design.

Define the universe. Describe the overall population (e.g., users of service), and then describe the diverse characteristics of potential members of the population for which the application is designed (e.g., students, faculty, and staff with diverse characteristics with respect to gender; age; size; ethnicity and race; native language; learning style; and abilities to see, hear, manipulate objects, read, and communicate).

Involve consumers. Consider and involve people with diverse characteristics (as identified in Step 2) in all phases of the development, implementation, and evaluation of the application. Also gain perspectives through diversity programs, such as the campus disability services office.

Adopt guidelines or standards. Create or select existing universal design guidelines/standards. Integrate them with other best practices within the field of the specific application.

Apply guidelines or standards. Apply universal design in concert with best practices within the field, as identified in Step 4, to the overall design of the application, all subcomponents of the application, and all ongoing operations (e.g., procurement processes, staff training) to maximize the benefit of the application to individuals with the wide variety of characteristics identified in Step 2.

Plan for accommodations. Develop processes to address accommodation requests (e.g., purchase of assistive technology, arrangement for sign language interpreters) from individuals for whom the design of the application does not automatically provide access.

Train and support. Tailor and deliver ongoing training and support to stakeholders (e.g., instructors, computer support staff, procurement officers, volunteers). Share institutional goals with respect to diversity and inclusion and practices for ensuring welcoming, accessible, and inclusive experiences for everyone.

Evaluate. Include universal design measures in periodic evaluations of the application, evaluate the application with a diverse group of users, and make modifications based on feedback. Provide ways to collect input from users (e.g., through online and printed instruments and communications with staff).

Universal Design Principles
Equitable use. The design is useful and marketable to people with diverse abilities. For example, a website that is designed to be accessible to everyone, including people who are blind, employs this principle.

Flexibility in Use. The design accommodates a wide range of individual preferences and abilities. An example is a museum that allows visitors to choose to read or listen to the description of the contents of a display case.

Simple and intuitive. Use of the design is easy to understand, regardless of the user’s experience, knowledge, language skills, or current concentration level. Science lab equipment with clear and intuitive control buttons is an example of an application of this principle.

Perceptible information. The design communicates necessary information effectively to the user, regardless of ambient conditions or the user’s sensory abilities. An example of this principle is captioned television programming projected in noisy restaurants.

Tolerance for error. The design minimizes hazards and the adverse consequences of accidental or unintended actions. An example of a product applying this principle is software applications that provide guidance when the user makes an inappropriate selection.

Low physical effort. The design can be used efficiently, comfortably, and with a minimum of fatigue. Doors that open automatically for people with a wide variety of physical characteristics demonstrate the application of this principle.

Size and space for approach and use. Appropriate size and space is provided for approach, reach, manipulation, and use regardless of the user’s body size, posture, or mobility. A flexible work area designed for use by employees with a variety of physical characteristics and abilities is an example of applying this principle.

Applications of Universal Design
{Various context of use with links to relevant information}

Resources

Engine Service Design

Link to website

• What it is.
• What you get.
• When to use it.

SAP Usability Glossary A-K

link to website
{definitions / glossary / examples (links)}

Information Architecture

Link to Website
{definitions / glossary}

Usability First

Link to Glossary | Link to Methods
{definitions / glossary / some examples (links)}

Design Council

Link to website {definitions / glossary}

IIT Methods

Link to Listing